Account
How do I sign up?
Navigate to create an account by clicking on our “registration page.” On the following page, input your data in the required fields, like company name, company number, VAT number, etc. After you have finished the registration process, you should receive a confirmation email, and then you've successfully registered at UFA DISTRO LTD.
What do I do if I have forgotten my password?
Navigate to the Forgot Password page! Enter your registered email address on the following page and click on the forgotten password link. We will send an automated email to reset the password as you desire. If you don't receive an email from our side, kindly check your spam or junk folder.
Buying Items
How can I add a product to my shopping cart?
After creating an account or signing up, you need verification from us; only then can you add anything to your shopping cart and select the type of product you want (e.g., e-liquids, vape kits, mods, vaping accessories, etc.). Then, click “Add to Cart” to add it to your shopping cart.
How do I remove an item from my shopping cart?
To remove a product from your shopping cart, simply go into the cart and click the “X” button at the bottom right corner of the product card.
How can I remove an item after placing the order?
UFA DISTRO LTD encourages you to review your order carefully before confirming it. If you need to remove an item after placing the order, contact your dedicated Account Manager before 2:00 PM from Monday to Friday – they will help you make any necessary changes if possible.
How can I add an item after placing the order?
If you want to add an item after placing your order (before 2:00 PM from Monday to Friday), simply reach out to your dedicated Account Manager for assistance. Our skilled team is committed to ensuring a seamless experience.
What is the process of paying for the items in my shopping cart?
The payment process is simple: go to your shopping cart where you've added your vaping products, click on the “Summary Tab,” and then select “Proceed to Checkout.” Update your shipping address if needed and proceed with payment via Bank Manual Transfers to the bank information provided by UFA DISTRO LTD.
How can I cancel my order?
If you need to cancel your order, contact your dedicated Account Manager. Note that your order can only be cancelled if your products have not been shipped yet. For further details, please refer to our Terms & Conditions page.
Resolving Buying Problems
How can I return an item?
If you need to return a product, please check our “Returns & Missing Items Policy” page for the conditions for processing returns and refunds. Returns are only accepted if the item has a manufacturing fault (i.e., is physically damaged or spoiled). Note that a return without a “Return Form” may take longer to process. You must send a copy of the Return Form to your dedicated Account Manager.
What should I do if I have received an incomplete order?
If you receive an incomplete order, contact your designated Account Manager immediately. Complete the provided form and share your concerns. Remember that missing items should be reported within 48 hours after delivery. Please refer to our “Returns & Missing Items Policy” page for further details.
What should I do if I haven't received my order?
If you haven't received your order, contact your dedicated Account Manager or email us at support@ufadistro.com. We are here to help in every possible way.
Shipping & Tracking
How can I track my order?
We have partnered with reliable courier services to ensure your deliveries arrive safely. Usually, the courier will provide you with a tracking number. If you don't receive your tracking number, please contact your dedicated Account Manager or email us at support@ufadistro.com.